automated communications

In an age of digital transformation, Tom: automated communications provides solutions for businesses to personally talk to a mass audience at the same time. We use a combination of Facebook Messenger, chatbots and electronic mail to enhance customer convenience and drive real-time responsiveness.

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FACEBOOK MESSENGER

Tom: Facebook Messenger drives connectivity to customers at the moment of conversion. Our team specialises in developing real-time customer conversations with an average conversion rate of 68%. Messenger marketing means businesses can establish engagement, convert sales and support customer retention.

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chatbot creation

The step beyond Facebook Messenger marketing is having the technology to qualify an enquiry before it reaches your customer conversion team. To do this, we create Tom: Chatbots that simulate real human conversation and are responsive to your customer enquiries 24/7.

We use a Customer Architecture Language Tree (CALT) to help pre-qualify customers, perfect for online shopping brands.

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EDM's

If you thought email marketing was out, think again. Tom: EDM’s are created with powerful messages and big data solutions designed to speak to mass audiences. We use automated technology to help grow customer acquisition and increase sales conversion.